Shipping is charged at a standard rate, regardless of the weight of your parcel. We currently ship to the below international countries:
- New Zealand
- United Kingdom
- United States
We use Australia Post for all Australian and international deliveries.
We aim to dispatch all orders from our warehouse within 7 - 10 business days. The below guide is generally how long it takes Australia Post to deliver orders after they have been dispatched. Please note that we cannot take any responsibility for the delay in parcel delivery due to circumstances affecting the postage companies. If you have any issues or questions with your delivery, please Contact Us.
Australia Post is experiencing delivery delays due to COVID-19 and the restrictions put in place by Governments. We are experiencing delays with the shipping of orders to selected international countries based international shipping restrictions which are out of our control.
Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries
We are working closely with our delivery partners to ensure parcels arrive in the safest way possible. For the most up to date information from Australia Post regarding shipping, see click here.
Your order will be left in a safe place at your address as determined by our delivery drivers. Please ensure our delivery drivers have safe access to your property. We cannot take responsibility for damaged packages or goods caused by pets once your order has been delivered.
Costs & Delivery Times
Standard shipping for orders within Australia is $10.
For Australian deliveries, we use Australia Post. The below times are from the date of dispatch. We aim to dispatch all orders within 7 - 10 business day from the date of order.
State Standard Post
- NSW/ACT 3 - 4 business days
- QLD/VIC/SA 4 - 5 business days
- WA/TAS/NT 7 - 10 business days
Standard Shipping for order to New Zealand is $15. Orders to New Zealand generally take 7-10 business days from dispatch. For delievries to the United Kingdom and United States, standard shipping is $35. Delivery times vary depending on the location but generally takes 15 - 20 business days from dispatch.
International Customs Duties
Sometimes international customs tariffs will be charged when your parcel is delivered. Unfortunately, we have no control over these tariffs and are unable to forecast whether tariffs will be charged on your order. Customs tariffs are the responsibility of the customer purchasing online. It is best to contact your local post office to discuss these charges in advance.
Can I track my order?
Please contact us to confirm your tracking details if you have not received tracking details within 2 business days.
Can I change my delivery address?
No. Once you place your order, it is automatically inputted into our system so updates are not possible. Please take as much care as possible when entering your address.
What if my delivery is delayed or lost?
If you feel as though your parcel has taken longer than you thought to arrive, or if you believe it is lost/missing, please Contact Us. Our team will do its best to get in touch with the courier company to investigate the situation. In some instances, it may be easier for you to get in touch with the courier company if you know the tracking details. However, our goal will be to ensure you receive the items you paid for.
If a delivery driver deems the address safe, they will use "Safe Drop" to leave the parcel. If you think this may be an issue, please contact us as soon as your order is placed so we can make a note that a signature is required.
Can I Have My Order Delivered to a Different Address from my billing address?
Yes. Simply add an additional address during checkout.
Different Stock Availability- If you have selected items with different availability times then we will despatch your order when all items are ready.
Despatching of Orders- Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:
- Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
- Payment Card Checks - Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.